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Administration & Support

Never being stuck on the outside is critical! Our team is always available to bring you administration, technical help, and the warranties your need so that your business is always online.

Support

Multi-channel availability

We offer you various channels to get in touch and ensure we can quickly handle your issues. Contact us using the tickets interface, Twitter, or #alwaysdata on IRC. Our team of engineers is onboard 24/7, ready to tackle any interruption of service.

Starting with Dedicated Servers plans you can access emergency tickets so you can ask for help 24/7 and get access to a personalized support by phone during working hours. Gold plans get 24/7 phone support.

Administration

A user-centric place for everything

We built our own administration panel to bring you the most powerful experience when administering your environment. Entirely fitted to our platform and always keeping users’ needs in mind, it allows you access to all our services from a unified interface. Manage your domains, set ups your websites, administer your mailboxes, monitor your processes, set up your remote users, and much more!

Fine-grained access permissions

Our interface brings you capabilities to fine-grain access permissions. Personalize billing and technical resources, access for multiple users, and improve your team’s workflows. You can create as many accounts as you need, for every member of your team. Restrict their access to data and settings only they need: analytics, domains, databases, processes, etc.

Start with alwaysdata

Sign up on the platform is fast and easy. It gives you access to all available services. You can then have a preview of our service for free. You are also free to choose another premium plan whenever you need to.

See also

User permissions

As it is usual to involve several different players in its data hosting, our administration interface allows to give permissions different granular levels.

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Urgent ticket

Submit a high-priority ticket, for dedicated environment customers, starts a care action from a engineer right away (24/7).

Read the doc...

With Your Permission

You’ve real­ized by now that this new sys­tem is far more flex­i­ble and refined in terms of the per­mis­sions. It was designed so that we can add new ones as soon as the need aris­es.

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